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Don't try this at home: Why software engineers shouldn't build chat in-house

Before I helped co-found SendBird as the Chief Technology Officer, I built chat as a feature for two products. Both were consumer apps for families that required a real-time social component. In the ...
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Leveling the user-to-user messaging "playing field" for businesses around the world

Facebook CEO, Mark Zuckerberg, expressed last week his plans to direct Facebook’s vision toward building a “privacy-focused” messaging platform. He predicts that, if this vision is executed well, ...
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4 more tech unicorns in APAC using SendBird's chat solution

In late 2017, we had the chance to share our work with some of the top tech unicorns in APAC like GO-JEK, Traveloka, TMON and more. Over the last two years, we've been fortunate to work with even ...
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Customer Success vs. Service - When Customer interactions become proactive

 Unless you've been living under a rock for the last 5 years, I’m sure you've heard the term “customer success” before. But what does it mean exactly? Some think it means customer service, some think ...
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HIPAA, privacy, and the future of healthcare communications solutions

The recent calls at Davos for global oversight of Tech companies; General Data Protection Regulations (GDPR) in the EU; Facebook’s cascading privacy blunders and the resulting FTC investigation; ...
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Build vs Buy: Build chat from scratch or jump start with a chat API and SDK

  You’ve been thinking about building chat in your application, and you’re trying to decide if you should build your own chat from the ground up or utilize a chat API or SDK to build your chat.
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Why Online Communities and their users are seeking real-time chat

Online communities are confronting an interesting problem: how to defend against messaging apps like Slack and Discord, while maintaining the core of their community activity - typically forum ...
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In-app messaging for on-demand apps: Transparent communication on demand

In an ideal situation, the on-demand experience requires little communication. There’s no waiting, no mistakes on an order, no software or technical issues, no traffic, no miscommunication - ...
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How in-app messaging can help marketplaces achieve liquidity

Since connecting supply-side and demand-side is the fundamental task of marketplaces, it’s easy to see why in-app messaging complements this market so well. Nothing else so directly connects and ...
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Conversational banking - How KB is shaping the future of banking

How did a seemingly small idea - replacing SMS with IP-messaging in a banking app for a developing country - lead to the fundamental transformation of digital banking built on chat as a platform?
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